Q: Are your items made to order? A: Yes! Many of our products are made to order or created in small batches to reduce waste and keep our designs fresh.
Q: Can I change or cancel my order after placing it? A: If you contact us within 24 hours, we’ll do our best. Once production begins, we can’t guarantee changes.
Q: Do you accept returns or exchanges? A: Please see our Returns & Exchanges Policy below.
Q: How do I contact you? A: Email us at NotYourMerch@gmail.com and allow 24–48 business hours for a response.
Q: Do you ship internationally? A: At this time, we ship within the United States only.
SIZING QUESTIONS
Q: How do Unisex T-Shirts fit? A: Our unisex T-shirts have a relaxed, standard fit. If you prefer a looser fit, order your usual size. If you want a more fitted look, consider sizing down.
Q: How do V-Neck T-Shirts fit? A: Our V-neck shirts are unisex and fit true to size. They have a classic cut with a slightly more tailored feel than standard tees.
Q: How do Crew Neck T-Shirts fit? A: Crew neck tees are unisex and fit true to size with a relaxed, everyday fit.
Q: How do Hoodies fit? A: Our hoodies are unisex and fit true to size with a comfortable, relaxed feel. For an oversized look, size up.
Q: How do Crewneck Sweatshirts fit? A: Crewneck sweatshirts are unisex and fit true to size. They offer a cozy, classic fit that’s great for layering.
Q: How do Long Sleeve Shirts fit? A: Long sleeve shirts are unisex and fit true to size. If you like a roomier fit, consider sizing up.
Q: How do Tank Tops fit? A: Our tank tops are women’s fit, and sizing depends on the style:
Fitted Tank Tops: These run 1–2 sizes small. We recommend sizing up for comfort.
Relaxed Fit Tank Tops: These are true to size and have an easy, flowy fit.
IMPORTANT SIZING NOTE
Because our items are made to order, we cannot accept returns or exchanges for sizing issues. Please review sizing details carefully before ordering.
Q: Do you accept returns or exchanges on custom or altered items? A: No. All custom and altered items are final sale and are not eligible for returns or exchanges.
Q: What is considered a custom or altered item? A: A custom or altered item includes any product that has been modified at the customer’s request, including but not limited to:
Additional prints or designs added to the back of an item
Collars or necklines cut or altered for a comfort fit
Any changes requested before or after checkout
Once an item has been customized or altered, it cannot be resold and is therefore final sale.
Q: What if I don’t like how my custom item turned out? A: Because custom and altered items are created specifically per customer request, they are not eligible for refunds, returns, or exchanges, even if preferences change after delivery.
Q: What if my custom item arrives damaged or incorrect? A: If a custom item arrives damaged or incorrect due to our error, please contact us within 7 days of delivery with your order number and photos. We’ll review the issue and make it right.
IMPORTANT NOTE
Custom and altered items are always final sale, including sizing and fit preferences.
